Insight Vacations Canada Trip Registry - The Trip Registry where your gift is an Exciting Adventure

Friends and Family

I click on the "buy gift" button and nothing happens?

First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be medium or lower.

I didn't get to fill out/print out my gift card?
Immediately after you purchase, you will have a receipt in your email box. On the top of that receipt is a link to complete/print out your gift card.

My card is not printing correctly only the words show but no pictures?
There is a miscommunication between the program and your printer. Please email us and we can assist you by sending your card over in another format.

My credit card is not working?
Please check the error message after the transaction is completed.

Make sure you are using a credit card that we accept.
Make sure that you are using the billing address associated with that card.
Make sure that you are using the correct VAL numbers. There are the last three numbers located on the signature line the back of your card.

Travelers

My username and password won't work?
Make sure you are typing the EXACT Username when you set up your registry. It is case and space sensitive. If you cannot remember your username/password, click on "Forgot my password" located on the upper right hand corner of the home page and follow the prompts.

If it still does not work, there are three things that you can try:

First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than low/medium.

I registered and it won't let me "select" any items to add to my list?

First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than low/medium.

I can't find where to add items to the registry list?
Just log in and go to "Edit Registry"; then click on "Add To Registry" to add an item and "Delete" to delete an item.

I can't see where to edit my personal account information, change the location, add my paypal information, etc?
Just log in and go to "Edit personal information" on the dashboard.

I can't upload my photos to the wedding website?
Your file size might be too big. Try reducing the size and make sure the file is a .jpg. You can try using programs like "Snag It" or "Photoshop". If you still can't upload, please email us at support@eregistrygifts.com.

I can't see where to add my own ideas to the registry?
Just log in and go to "Edit Registry" on the top you will see the option (in blue) to "Create Your Own".

I don't know who bought me what gifts?
Just log in and go to "View Wedding Gifts". There you will see all gift details and you can read your gift announcements.

I am from another country and cannot enter my address information?
Please enter what you can; then, email us any other details at support@eregistrygifts.com and we will change your files as needed.

Why isn't the money showing up in my bank account?
The gift funds do not automatically go over. They are available by request anytime by emailing support@eregistrygifts.com If we do not hear from you, we send them 5 days before the trip. (Some people like to save it up so they don't spend it!)

I can't find the exact address for my Trip Site?
Open up your trip site, then position your mouse/pointer on some of the white space on the page and right click. Then Click on "properties" you will see your exact address under "address".

Parters and Affiliates

I can't see my name/logo on my private label site?

First, make sure that your pop up blockers are disabled and that your internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than low/medium.

I don't know my username and password?
That is because you don't need one! The username and passwords are for the Travelers only.